Reporting Solution Empowering Retailers to make Better Decisions
Partnering for Innovation : Pete Catoe of ECRS Praises icCube
Q : Please describe for us the Embedded Analytics challenges you faced
A : Our decision to select an analytics visualization partner was driven by several key criteria. First and foremost, we sought a partner with a long-term, customer-centric approach, demonstrating flexibility and agility. Security was another paramount consideration. Additionally, we required a licensing structure that would enable ECRS to deliver maximum value to our retailers. We also wanted the flexibility to deploy the solution either on-premise or in the cloud. Performance and ease of use for our retailers were also critical factors. icCube not only met but exceeded our expectations in all these areas.
Q : Why did you go for Buy instead of Build?
A : ECRS boasts a highly capable software development team, backed by 36 years of industry experience. We were fully prepared to develop our own analytics visualization component if we couldn't find a partner that met our stringent criteria. The search was challenging and, at times, discouraging as none of the major US-based providers met our requirements. Near the end of our search, we discovered icCube. It didn't take long for us to complete our due diligence, thanks to the icCube team's helpfulness during our discovery process and in forming our licensing agreement.
Q : How did icCube meet this challenge?
A : Yes, whenever you embark on a new journey with a partner, there are inevitable questions and concerns. Will they uphold their end of the deal? Will they provide the necessary support when we need it? Will they be responsive to reasonable requests? Will they prioritize software security? I can say, without any reservations, that the icCube team has met all of their obligations as an embedded partner. I am simply delighted with their approach to business and technology.
Q : What was the value icCube allowed ECRS to deliver to your clients?
A : The analytical visualization capabilities provided by icCube have been a significant hit with our retailers. icCube's blazing-fast performance allows users to access data at very high speeds, enabling more analysis in a shorter time frame. Our customers also appreciate the ease of using drag-and-drop features to build modern dashboards and pivot tables. Additionally, the seamless ability to output to MS Excel has been particularly well-received.
The Impact
The analytical visualization capabilities delivered by icCube have proven highly popular among ECRS’s retailers. With icCube’s exceptional speed, users can access data rapidly, facilitating more analysis in less time. ECRS’s customers value the simplicity of drag-and-drop features for creating modern dashboards and pivot tables. Furthermore, the smooth integration with MS Excel has been especially well-received by their user base.
The Client
ECRS allows their Retail Customers to scale their business with ease using CATAPULT® Retail POS — the only POS solution powered by Unified Transaction Logic® that connects all critical retail touchpoints in real-time.
The Challenge
ECRS’s choice of an analytics visualization partner was guided by several critical factors. The company prioritized a partner with a long-term, customer-focused mindset, showcasing flexibility and agility. Security was a top concern, alongside a licensing model that allowed ECRS to maximize value for its retailers. The ability to deploy the solution either on-premise or in the cloud was essential, as were performance and user-friendliness for retailers. icCube not only fulfilled but surpassed ECRS’s expectations across all these dimensions.
The Solution
When ECRS embarked on a new partnership, questions and concerns naturally arose. Would the partner honor their commitments? Would they offer support when needed? Would they respond to reasonable requests and prioritize software security? The icCube team addressed all these uncertainties, fulfilling their obligations as an embedded analytics partner without fail. Pete Catoe, CEO of ECRS notes that ECRS is thoroughly impressed with icCube’s approach to both business and technology.
Peter Catoe
CEO - ECRS
